Frequently Asked Questions (FAQ)
General Questions About Re-ViVE
What is Re-ViVE?
Re-ViVE is an AI-powered process observability platform that provides real-time insights into business processes. It helps organizations optimize efficiency, ensure compliance, and drive digital transformation by identifying bottlenecks, automating workflows, and delivering actionable recommendations.
How is Re-ViVE different from traditional process mining tools?
Re-ViVE stands out because it:
- Requires no programming or coding expertise.
- Is process-agnostic, meaning it works across any platform or system.
- Delivers 100% accurate process maps with deterministic algorithms.
- Provides real-time adaptability, automatically adjusting to process changes.
- Offers faster implementation (3-4 weeks vs. 13-20 weeks for traditional tools).
- Requires 94% fewer hours from domain experts and IT teams.
Example Use Case:
Process Type: Moderately complex, 35 activities, 5-7 variants.
| Phase | Traditional Tools | Re-ViVE |
| Data Preparation | 2-3 weeks, 60+ hours | 1-2 weeks, 12 hours |
| Discovery | 2-3 weeks, 40+ hours | Not required |
| Conformance Checking | 2-3 weeks, 40+ hours | Not required |
| Refinement | 2-3 weeks, 40+ hours | Not required |
| Reporting & Insights | 2-3 weeks, 40+ hours | 1 week, 4 hours |
| Implementation | 2-3 weeks, 40+ hours | 1 week, 10 hours |
| Total | 13-20 weeks, 415+ hours | 3-4 weeks, 26 hours |
What industries does Re-ViVE serve?
Re-ViVE is designed for industries with complex processes, including banking, healthcare, manufacturing, logistics, telecommunications, and higher education.
Can Re-ViVE handle processes across multiple systems?
Yes. Re-ViVE can integrate data from multiple systems (e.g., SAP, Pega, ServiceNow) and build business logic to tie transactions together, even without unique identifiers.
Implementation and Setup
What’s the minimum team size needed to implement Re-ViVE?
A typical implementation requires:
- 2 Data Engineers
- 1 Business Analyst
- 1 QA Engineer
- Part-time support from a Project Manager and Delivery Manager.
How soon can an on-prem setup be done for a proof of concept (POC)?
An on-prem setup can be completed in 1-2 days, provided IT grants access to servers and installs middleware promptly.
What’s the typical timeline for a POC?
A standard POC takes 4 weeks, but timelines can be adjusted based on strategic needs.
What level of IT involvement is required for a POC or engagement?
IT involvement is minimal, requiring 8-16 hours of effort for tasks like providing hardware, middleware, and read-only data access.
What event log details are needed for Re-ViVE to work?
Required attributes:
- Instance ID
- Activity
Timestamp
Optional attributes: Additional details like Branch, Product, or Customer Segment.
Features and Capabilities
Does Re-ViVE offer task mining capabilities?
No, Re-ViVE does not currently include task mining functionality.
Can Re-ViVE analyze unstructured data like application notes?
Yes. If the system of record exists and data can be tied to process identifiers (e.g., Customer ID, Service Request No.), Re-ViVE can extract and analyze unstructured data like application notes during ETL.
Does Re-ViVE provide real-time insights?
Yes. Re-ViVE delivers near real-time insights, allowing organizations to monitor processes dynamically and act immediately.
Can Re-ViVE help with compliance monitoring?
Absolutely. Re-ViVE provides real-time compliance monitoring, detecting policy deviations, regulatory breaches, and non-standard activities to mitigate risks.
Does Re-ViVE support predictive insights?
Yes. Re-ViVE offers What-If simulations to help organizations optimize outcomes and make data-driven decisions.
Security and Certifications
Does Re-ViVE have security certifications for regulated industries?
Yes. Re-ViVE has successfully completed installations and infosec journeys with several banks and other regulated clients.
How does Re-ViVE ensure data security?
Re-ViVE adheres to strict security protocols, including encryption, access controls, and compliance with industry standards.
Value and ROI
What’s the typical engagement model and value proposition?
Engagement Model:
- Kickoff & Planning: Align on objectives, scope, and timelines.
- Data Readiness: IT provides access; Re-ViVE handles ETL setup.
- Process Mapping & Insights: Automatically generate process maps and insights.
- Outcome Delivery:Present findings and provide a roadmap.
Value Proposition:
- Minimal IT Dependency: Only 8-16 hours of IT effort.
- Definite Outcomes: Quantifiable results and actionable insights.
- Faster Time-to-Value: Deliver insights in weeks, not months.
- Scalable and Adaptable: Handles any process complexity or volume.
How does Re-ViVE help reduce costs?
Re-ViVE identifies cost-saving opportunities by:
- Eliminating inefficiencies and redundancies.
- Reducing manual effort through automation.
- Optimizing resource allocation and workflows.
Can Re-ViVE help improve customer experience?
Yes. By streamlining customer-facing processes, Re-ViVE helps organizations:
- Reduce wait times.
- Improve service quality.
Enhance overall customer satisfaction.
Support and Demos
Can Re-ViVE facilitate internal demos for business leaders?
Yes. We provide tailored demos, collateral, and videos to help you showcase Re-ViVE’s capabilities to internal stakeholders.
What support does Re-ViVE offer during implementation?
Re-ViVE provides end-to-end support, including:
- Data integration and ETL setup.
- Process mapping and insight generation.
- Training and documentation for your team.
Additional Questions
Can Re-ViVE handle large-scale, complex processes?
Yes. Re-ViVE is designed to handle any process, no matter how complex or large-scale, with millions of records.
Does Re-ViVE require technical expertise to generate insights?
No. Re-ViVE’s no-code platform allows non-technical users to create reports and dashboards through simple drag-and-drop functionality.
What’s the assessment process for using Re-ViVE?
- Data Collection: Gather event logs with required attributes.
- Data Integration: Use ETL to extract, transform, and load data.
- Process Mapping: Automatically generate 100% accurate process maps.
- Insight Generation: Identify bottlenecks, delays, and automation opportunities.
- Reporting: Deliver interactive dashboards and actionable insights.
Can Re-ViVE help with sustainability goals?
Yes. Re-ViVE tracks Scope 1, 2, and 3 emissions on process maps, helping organizations reduce their carbon footprint and improve resource efficiency.